Exchange, Refund and returns Policy
Exchange Policy:
Exchanges are allowed: You can exchange any product for another one from Cozy Corner(subject to availability).
Timeline for contacting CC: You must inform CC within 24 hour of receiving your delivery.
Condition of returned item: The item must be unworn, unused, with all tags intact, and in original packaging.
Need to additional delivery charge: You need to pay extra for shipping the exchange back to you.
Exchanging for a different product:
Higher value: Pay the difference during exchange delivery.
Lower value: Contact CC for a refund of the difference (processed within 7 business days).
Limits: Only one exchange per order is allowed.
CC Return Policy
CC does not accept returns for change of mind.
They will offer a refund or replacement only if:
The product is defective, damaged, or flawed.
The product is incorrect (e.g., wrong size, missing parts).
Return Timeline:
You have 24 hours from delivery to notify CC.
Return Conditions:
The item must be completely new, unopened, and unwashed.
All original tags, manuals, etc., must be included.
The item must be returned in its original packaging.
Refund Process
You are responsible for return shipping costs.
Refunds are processed within 7 business days of receiving your return.
CC deducts the delivery charge and a 5% service fee from your refund.
For more details, contact CC:
Phone/WhatsApp: 01577159798
Email: [email protected]
